Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of lululala.shop (“Website”) operated by {Company Name} (“Company”, “we”, “us”, “our”). By accessing or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

These Terms comply with the Philippine E-Commerce Act (RA 8792), Consumer Act (RA 7394), and Data Privacy Act (RA 10173).

1. Definitions

For the purpose of these Terms:

• “Website” refers to lululala.shop and all subpages, mobile versions, and associated services.
• “User” or “Customer” refers to any person accessing or purchasing from the Website.
• “Member” refers to a user who has created an account.
• “Seller” refers to third-party merchants listing products on the Website.
• “Products” refer to goods or services offered for sale.
• “Order” refers to a purchase placed by a user.
• “Personal Data” refers to data defined under the Philippine Data Privacy Act.

2. Acceptance and Amendment of Terms

• Users must review and accept these Terms before using the Website.
• The Company may revise these Terms at any time. Changes will be posted at least 7 days prior to effectivity.
• Continued use after published updates signifies acceptance of the revised Terms.

3. Eligibility and Account Registration

• Users must be 18 years old or above to create an account or place orders.
• Users must provide accurate, complete, and updated information.
• The Company may suspend or reject accounts for:
  • False or misleading information
  • Fraudulent activities
  • Misuse of Cash-on-Delivery (COD)
  • Violations of these Terms or applicable laws
• Users are responsible for maintaining the confidentiality of their account credentials.

4. Website Services

The Website provides the following services:

• Product browsing and purchasing
• Secure payment processing
• Order tracking
• Customer support services
• User membership benefits, discounts, and reward programs
• Marketplace platform for third-party sellers

The Company may temporarily suspend services due to maintenance, security issues, natural disasters, or force majeure.

5. Product Information and Pricing

• The Company strives to provide accurate product descriptions, prices, and images.
• Actual colors, sizes, packaging, or details may vary due to device display or manufacturer updates.
• Prices and availability may change without prior notice.
• In case of pricing errors, the Company may cancel the order even after confirmation.

6. Orders and Payments

6.1 Order Policy

The Company reserves the right to accept or cancel orders for reasons including:

• Out of stock
• Incorrect pricing
• Payment issues
• Suspicious or fraudulent orders
• Delivery restrictions based on location

6.2 Payment Methods

• GCash
• Bank Transfer
• Credit/Debit Card
• Cash on Delivery (COD)
• Other payment methods made available on the Website

6.3 Cash on Delivery (COD) Regulations

To prevent abuse (in accordance with practices in Shopee/Lazada):

• Failure to receive or intentional refusal of COD orders may result in:
  • Temporary or permanent removal of COD as an option
  • Account suspension for repeated offenses
• Frequent COD cancellations may be considered fraudulent activity.

7. Shipping and Delivery

• Delivery times range from 1–7 business days, depending on location and logistics.
• Delays caused by weather, courier issues, natural disasters, or unforeseen events are beyond the Company’s control.
• Users must ensure that their shipping address is correct.
• Users should inspect the product upon delivery and report any issues within the allowed period.
• Redelivery fees for incomplete addresses or failed deliveries may be charged to the customer.

8. Cancellations, Returns, and Refunds

8.1 Order Cancellation

• Allowed only before an order is shipped.
• Once shipped, cancellation is no longer possible.

8.2 Return Eligibility (within 7 days of receipt)

Returns are accepted for the following reasons:

• Wrong item delivered
• Damaged item
• Defective or factory-faulty product
• Incomplete package

8.3 Non-returnable Items

• Food and perishable goods
• Cosmetics and personal care items that have been opened
• Used products
• Products damaged due to customer misuse
• Clearance or final-sale items

8.4 Refund Policy

• Refund processing takes 7–14 business days, depending on payment method.
• COD refunds are issued via e-wallet or bank transfer.
• Refunds may be rejected for items that fail the return eligibility criteria.

9. User Responsibilities

Users agree not to:

• Engage in fraudulent, abusive, or illegal activities.
• Manipulate reviews or ratings.
• Resell purchased products without permission.
• Spread harmful content, spam, or malware.
• Copy, alter, or redistribute Website content without authorization.

Violation may result in account suspension or legal action.

10. User Content, Reviews, and Feedback

• Reviews must be based on actual purchases.
• The following content is prohibited:
  • Defamation, harassment, abusive language
  • False statements intended to manipulate ratings
  • Advertisements and promotional posts
  • Inappropriate or explicit content
  • Copyright-infringing materials
• The Company may remove user content that violates these rules.

11. Third-Party Sellers

• Some products are fulfilled by third-party sellers.
• The Company acts only as a platform provider, and the responsibility for Product quality, Shipping, Warranty, and Returns lies with the Seller.
• The Company may assist in dispute resolution but is not legally liable for the Seller’s actions.

12. Rewards, Points, and Coupons

• Points are earned according to the Company’s promotional policies.
• Points generally expire after 12 months.
• Abuse or manipulation of reward systems may lead to forfeiture.
• Coupons may have minimum spend, product restrictions, or validity dates.
• Rewards cannot be exchanged for cash.

13. Data Privacy Protection

The Company complies with the Philippine Data Privacy Act (RA 10173).

Data Collected

• Name, address, phone number, email
• Shipping information
• Payment information (non-sensitive)
• Browsing and order history

Purpose of Data Use

• Order processing
• Delivery and logistics
• Customer support
• Marketing and promotional communication (with consent)
• Website improvements

Data Sharing

Personal data may be shared only with Courier and logistics providers, Payment processors, Government agencies when required by law, and Third-party service providers (under confidentiality agreements).

Data Retention

Customer data is retained until account deletion. Transaction records may be stored longer as required by law.

14. Limitation of Liability

The Company is not liable for:

• Delays caused by logistics partners
• Errors due to incorrect customer information
• Damage resulting from misuse of products
• Losses caused by force majeure events
• Business loss or indirect damages

The Company’s responsibility is limited to the value of the purchased product.

15. Suspension or Termination of Accounts

Accounts may be restricted or terminated for:

• Fraud or suspicious activity
• Repeated COD refusal
• Multiple return abuses
• Violation of these Terms
• Conduct detrimental to the Website

The Company may take action without prior notice if required for security or legal reasons.

16. Intellectual Property Rights

• All Website content including logos, images, text, design, and code is owned by the Company.
• Unauthorized reproduction, modification, or distribution is prohibited.
• Violations may result in civil or criminal penalties.

17. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Philippines.
• Users agree to resolve disputes through:
  1. Customer Service mediation
  2. Internal review by the Company
  3. If unresolved, through the appropriate Philippine courts

18. Contact Information

For questions or concerns: