Privacy Policy

lululala.shop (“the Site” or “the Company”) values your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Philippines Data Privacy Act of 2012 (RA 10173) and other applicable international standards.

1. Information We Collect

We collect the following types of personal information to provide and improve our services.

1) When Creating an Account

• Full Name
• Email Address
• Password
• Mobile Number
• Date of Birth (optional)

2) When Placing an Order or Making a Payment

• Recipient Name
• Shipping Address
• Contact Number
• Payment Information
  (Card details are stored by the payment gateway, not by the Company.)

3) Automatically Collected Information

• IP Address
• Cookies
• Device Information
• Browser Type and Access Logs
• Usage and Activity Logs

2. Purpose of Collecting Personal Information

We use personal data for the following purposes:

• Membership management (registration, login, identity verification)
• Processing orders, payments, refunds, and returns
• Delivery and logistics support
• Responding to inquiries, support, and complaints
• Improving services and analyzing website operations
• Providing personalized content or marketing (with consent)
• Compliance with legal or regulatory requirements

3. Retention and Storage Period

We retain personal information only for the period necessary to fulfill its purpose or as required by law.

We may retain some information longer if required by law.

4. Sharing Personal Information with Third Parties

We do not share personal information except in the following cases:

• When the user provides prior consent
• When required for delivery (recipient name, address, phone number)
• When required for payment processing through a Payment Gateway
• When legally required by authorities or court orders

Any shared data is limited to the minimum necessary.

5. Outsourcing and Data Processing

We may outsource certain tasks to external service providers:

All service providers are required by contract to follow strict data protection standards.

6. Cookies and Tracking Technologies

We use cookies to:

• Store shopping cart information
• Track visits and traffic sources
• Improve user experience
• Analyze website performance

Users can disable cookies through the browser settings. However, certain site features may not function properly when cookies are disabled.

7. Measures to Protect Personal Information

We implement the following security measures:

• Encryption of passwords and sensitive data
• SSL security for all data transmissions
• Restricted server access and firewall protection
• Regular vulnerability assessments
• Internal privacy management procedures

8. User Rights

Users have the right to:

• Request access to their personal data
• Request correction or updates
• Request deletion of data
• Withdraw consent for data processing
• Request suspension of data processing

9. Children’s Privacy

We do not knowingly collect information from minors under 18. If a minor registers without guardian consent, the account may be suspended or deleted.

10. Data Protection Officer (DPO)

11. Changes to This Privacy Policy

This Privacy Policy may be updated due to legal changes or internal policies. Significant changes will be announced in advance on the website.